FAQ

Q: How does the ordering process work?
A: At The Wild Willow TX, you get to create your perfect shirt! Just pick your favorite design, choose your shirt style, color, and size—then we’ll take care of the rest and handprint it just for you.

Q: Can I make changes to my order after it’s been placed?
A: Because each item is made-to-order, we start production quickly. If you need to make changes, please reach out within 2 hours of placing your order—we’ll do our best to help!

Q: What kind of shirts do you use?
A: We use high-quality, soft tees that are comfy and flattering—perfect for everyday wear. Most are unisex sizing unless otherwise noted.

Q: How do I know what size to order?
A: We include a size guide for each style of shirt we offer. If you're between sizes or prefer a looser fit, we recommend sizing up.

Q: Can I request a custom design?
A: Right now, we are focused on offering a curated selection of designs.

Q: Will the colors look exactly like what I see online?
A: We do our best to represent colors accurately, but screen settings and lighting can cause slight variations. Each item is hand-pressed, so small differences make your piece one-of-a-kind!

Q: How long does it take to receive my order?
A: Orders typically ship within 5–7 business days. You’ll receive tracking info as soon as your order is on the way.

Q: Do you offer rush shipping?
A: Not at the moment, but we’re working on adding that option in the future!

Q: Where do you ship?
A: Right now, we ship anywhere in the United States. We hope to offer international shipping soon—stay tuned!

Q: Do you accept returns or exchanges?
A: Since each shirt is made-to-order, we don’t accept returns or exchanges. But if there’s an issue with your order, please reach out—we’re happy to make it right!

Q: What if my item arrives damaged or incorrect?
A: Oh no! Please contact us within 3 days of delivery with a photo—we’ll take care of you.

Q: Where are you based?
A: We’re a small business proudly based in Texas—and yes, the “TX” in our name is a little nod to home!

Q: How can I contact you?
A: You can fill out our Contact form on our site, or connect with us on Instagram @thewildwillowtx. We’re happy to help!